Below you will find all the videos that were used in your database induction session, feel free to replay any you need a recap on.
Here are a few links you might find helpful in your role with the FST
- Link to referral form - Click here
- Link to FST Database 101 - Click here
E-referral form
Zendesk
FAMILIES:
Family record: Members
Family Contacts
NB: The current professional is the person we will contact for any updates/feedback on how support is going for the family.
Notes
N.B. The risk statement and any goals will show against notes for staff and volunteers.
Documents
REFERRALS:
Managing Referrals
- E-referrals to assign
- Timeline / allocating a staff member
- Initial Family Picture
- Arranging a visit, Family Picture and Plan for Support
- Posting an Assignment
Referrals Part 2:
- Matching a Volunteer to an Assignment
- Volunteer introduction/Marking a Referral as Supported
- Formal/completion review
- Completing an assignment
- Completing a Referral
Navigating the database:
- Viewing/updating/adding Tasks
N.B. The videos talks about volunteer tasks but works exactly the same for families.
- My Tasks/Tasks I've Set
My Menu/popular views:
Dashboard:
AGENCIES (RAC):
Referral Agencies and Contacts
VOLUNTEERS:
e-Application Form
Zendesk (roles and statuses):
Volunteer Record:
Approval Process:
Availability and Preferences: