The list of potential volunteers saved against an assignment contains an interested column to help support matching.
Keeping this information up to date can be particularly useful when multiple staff are working with the same list to ensure we aren't contacting volunteers who have already been contacted and have potentially expressed that they are unable to provide support.
Neutral: Initially all volunteers will be marked with the neutral icon to show that no interest or response has been recorded.
Click the icon to change it, at this point you will also have the option of leaving a comment (maximum 255 characters) that will be displayed to yourself and others when hovering the mouse over the icon.
Leaving the status as Neutral but adding a comment will change the icon colour to amber.
Interested: Interested volunteers will be marked with a green tick and will be shown at the top of the list.
Would like to know more: Volunteers who are marked as Would like to know more will have a blue phone icon to show they are interested but awaiting further details about the specific support requirements being requested.
Not Interested: Not interested volunteers will be marked with a red cross and drop down to the bottom of the list.
Keeping volunteer interest and responses up to date against each assignment is a great way to monitor the response for each assignment but also, if a situation arose where a matched volunteer is no longer able to support, we have a ready made list of volunteers ready to follow up with.
Volunteer Responses:
The support request emails sent to volunteers contain three options allowing the volunteer to quickly respond to each request they receive, these responses will update the volunteer interested column against the appropriate assignment.
Selecting Yes I can help, will update the column alongside that volunteer to Interested and email the nominated staff covering that area to let them know.
Selecting Maybe Tell me more, will update the column alongside that volunteer to Would like to know more and email the nominated staff covering that area to let them know.
Selecting Not this time, will update the column alongside that volunteer to Not Interested, no additional emails will be sent for a no response.