Password Reset Emails are sent when the Send Password Reset Email button is pressed alongside a volunteer's account through the Login page against a Volunteer Family record.
Email Text:
Dear <first name>
We have received a request to reset your password for the Safe Families database. If you did not initiate this request or have received this email in error, please let us know at databasesupport@safefamilies.uk
We are sure you appreciate the need for security surrounding family information. Please keep this information safe and do not disclose it to anyone, other than family members included as volunteers on your account if appropriate.
Your database username is <username>
First you will need to visit the password reset page at here
If you have any questions, please call us on 03334141488 or email us at databasesupport@safefamilies.uk
Example Email:
