Hello! Welcome to Safe Families! We're so happy to have you join the team!!
Below you will find an overview of everything IT related that you need to get you started in your new role. Click on the links to go through to a help page on each section.
If you have any IT related questions, feel free to send us an email to ithelp@safefamilies.uk. If you need urgent assistance, you can get in touch with Sarah Devlin, Anthony Roderick or Stuart Main directly via Slack.
For HR questions, contact Anna Pilgrim on recruitment@safefamilies.uk or via Slack.
Setting up Your Equipment
- Introduction to your computer
- Changing your laptop password
- Setting up your mobile phone
- Downloading bookmarks onto Chrome
- Office Equipment List - We recommend you take a look at this list and check what equipment you may need to ensure you have a suitable work station set up. If you would like to order anything on the list, chat to your line manager or Programme Director about how best to do this (and in case there is already a spare one you could have!).
Communication and Files
- Changing your password for Office 365 (emails and more!)
- Sharing your Outlook calendar
- Email signatures (no need to set one up yourself!)
- If you'd like to add your working days to your email signature, or notice that your mobile number hasn't yet been added, send us a message with this info and we will add it for you.
- Booking a Zoom conference room
- An introduction to Slack
- Joining a Slack channel
- You can find other useful help guides in the Non-Database Related section of Zendesk
The Safe Families Database
We use the database to store and access information about the families, volunteers and churches we work with.
- Changing your database password
- Family Support Team (including Referrals & Admin Coordinators) 101
- Community Volunteer Team 101
- While on the database, use the Help button in the bottom left hand corner to search for a Zendesk help page or send the IT&S team a message.
- Database Digests - catch up on recent updates to the database and find out what's coming soon
- Database Drop-Ins - watch recordings of our monthly drop-in sessions covering specific aspects of how to use the database in your role
- #databasetips on Slack - check out this Slack channel for regular hints and tips on using the database, or use it to ask the team a question
- You can find many more help guides for specific sections of the database in the Admin User Guide section of Zendesk
Staff Database
We use the staff database for managing our HR systems.
- Booking annual leave
- You can find more help guides in the Staff Database section of Zendesk