Phone Migration

Ahead of taking a new mobile phone, there are some steps to take to ensure the transfer is as seamless as can be.

Password?

You'll need your Microsoft password (the one you use for your work email) to set up your Google account on the new phone.

If you don't know it, we can reset it.

Backup contacts

Make sure that the contacts on the phone are stored in your @safefamilies.uk or @homeforgood.org.uk Google account.  This way they will auto-sync to the new phone and save you having to readd them.

The steps to follow are here: https://guidebooks.google.com/android/getstarted/backupandsyncdevicecontacts?hl=en-in

N.B. you must select the @safefamilies.uk @homeforgood.org.uk google account.  If there's no such account on your phone, you will need to add it.

1. Open your device's Settings app.
   
   • If 'Password and accounts' isn't available, tap any of the following based on your device:
     • Users and accounts
     • Passwords, passkeys and autofill
     • Password, passkeys and accounts
     • Manage accountsTap Passwords and accounts.
2. Under 'Accounts', tap Add account.
3. Tap the type of account that you want to add, Google.
4. Enter your work email address (e.g., [e-mail]) and Microsoft password.

Backup Whatsapp if you use it

In order to keep the history of chats in Whatsapp, ensure there's a current backup.

1. From within Whatsapp, Tap
   
    > Settings > Chats.
2. Tap Chat backup > Back up to your Google Account.
3. Select a backup schedule other than Never or Only when I tap “Back up”.
4. Select the Google Account you’d like to back up your chats to.  This should be the @safefamilies.uk or @homeforgood.org.uk Google account
   • If you don't have a Google Account connected, tap Add account when prompted and enter your login information.  This is your @safefamilies.uk or @homeforgood.org.uk email address and Microsoft password.
5. The first backup should happen automatically but you can also press the backup now button to be sure.

Back up photos (if you want them transferred)

Open Google Photos on the old phone and you'll see all your photos.

1. At the top right, tap your profile picture or initial.  Make sure you are signed in with the @safefamilies.uk or @homeforgood.org.uk account
2. Tap Photos settings   Backup.
3. Turn Backup on if not already

Or Open Gallery on the old phone

1. At the top tap on the cloud icon to ensure all your photos are backed up to the cloud

Need Help?

If you encounter any issues or have questions, please submit a support request or contact our IT support team at [e-mail].