QS2: Volunteer Management and Belonging

Quality Standard		SOP
Q2 2.1	CVT honour volunteers and celebrate significant life events and Safe Families milestones in imaginative and creative ways	2.1
QS 2.2	All communications with volunteers are relevant, timely and clear.	2.1
QS 2.3	Volunteers receive national news stories of the impact of volunteering and new opportunities to respond to the work of Safe Families. Local updates are used when and where appropriate in agreement with Line Manager.	2.1
QS 2.4	CVT provide opportunities for volunteer feedback, whether positive or negative, and respond appropriately to opportunities, suggestions and issues with respect and humility.	2.1
QS 2.5	All opportunities, suggestions and issues raised by volunteers are acknowledged and responded to within 3 working days. The volunteer is involved in the discussion, actions and solutions as much as possible. All responses and actions are communicated to the volunteer and senior staff.	2.1
QS 2.6	CVT offer termly opportunities for building volunteer relationships and belonging. These will include a mixture of virtual and in person events.	2.2
QS 2.7	When a volunteer is ’Switched Off’ from active support, CVT ensure connection is maintained through regular contact as agreed with volunteer and recorded on the database. CVMs will task themselves to keep in contact with these volunteers.	2.3
QS 2.8	When a volunteer leaves Safe Families, the CVM will use their judgement to thank and hear from the volunteer. A record of this conversation should be made on the database before ‘Switching Off’ the volunteer.	5.1
QS 2.9	Volunteers are trained and competent using the database and reminded of where to access support on approval.	3.3
QS 2.10	CVMs provide support for volunteers having trouble accessing the database, including signposting to Zendesk and database clinics.	3.3