QS3: Training and Development

Quality Standard		SOP
QS 3.1	National Training Coordinator to schedule trained staff to facilitate Core Volunteer Training M1+M3. CVMs to schedule M2 + local training (as appropriate). CVMs follow up on volunteers who do not sign up from initial database email after 1 week.	1.7
QS 3.2	National Training Coordinator to schedule online recertification training (M4) and trained staff to facilitate as required.	1.7
QS 3.3	CVT know the content of all training modules well enough to deliver the training effectively and smoothly (even if they are not trained facilitators).	1.7
QS 3.4	CVT ensure that all training resources and materials (including volunteer chocolate) are kept up to date for M2/local training.	1.7
QS 3.5	CVT use local training and other training feedback as an opportunity to develop their knowledge of the volunteers’ skills, personalities and identify any concerns regarding suitability as a volunteer.	1.7 4.1
QS 3.6	CVT evaluate all training sessions through volunteer evaluation and staff feedback. Feedback is shared with SCVM and SFSM for discussion and actions identified.	1.7
QS 3.7	CVT invite and encourage volunteers to attend further training modules to develop their knowledge and skills.	4.1
QS 3.8	Prior to family introduction, volunteers are reminded to review the Volunteer Handbook.	3.1
QS 3.9	CVMs must consider whether or not volunteers who have not actively supported a family for over 18 months are required to attend Mod 4 Training.	Link
QS 3.10	CVT ensure volunteers are invited to MOD 4 training as part of the volunteers’ recertification process every 3 years. Where appropriate, volunteers may recertify through Self-certification training with line manager’s approval, provided they have fulfilled 3 of the criteria set out in the VMSM.	Link