Nb: Volunteer Observation Note exists as a note type within the volunteer notes section.
Family support manager summary of volunteer support for family XXXXX
What worked well about this match? Debbie and Sandra hit it off from the offset. It was clear that they had so much in common prior to introductions. Support was able to flourish because of this. The volunteer responded to the post due to recognising she had common interests with Sandra (Mum) and as a team we agreed this would be a great match.
What did the volunteer do really well? She leant into common interests to build a sense of belonging with Sandra. She was compassionate and Kind. She was gracious when Mum needed to change plans last minute. She was consistent, and allowed Mum to build trust as she was always where she said should would be, and never let her down. She also stuck to the risk assessment and was clear with Mum what her role was in terms of their goals and time together to avoid going off track. Debbie's support was empowering which allowed Mum to meet her goals ahead of time.
Suggestions for future supports based upon observations and volunteer feedback Debbie really enjoyed supporting Sandra and I feel like although she was be a fantastic support for a child or YP, she has a real natural skill to support adults.
Did the volunteers add notes in a timely way or might they need some additional support? Yes, notes were always timely and informative.
Did the volunteer stick to the risk assessment/goals/boundaries to keep them safe that were requested? Yes - No issues
Identified training and development - Trauma Informed training would be a beneficial offer to widen her awareness.
Was the volunteer triggered/upset by anything - nothing that was noted.
Were they able to balance volunteering and home life - Debbie did require some guidance surrounding not overcommitting due to her having a big heart. Following an initial discussion with the FSM she was able to recognise the importance of sticking to what the goals were, which was to meet with Mum once a week and not be on call for Mum every day.
Boundaries - did the volunteer stick to the role they were asked to do? - Yes.
What should we be aware of for future supports such as:
- Personal challenges - Debbie has a very busy work and church life. She could easily lean into overcommitting so might require reminders at the beginning of support surrounding expectations.
- Triggers - As per Debbie's portrait - sensitive matching surrounding domestic abuse would be recommended.
- Any issues or delays in adding database notes – no
- Strengths and skills - supporting adults, signposting empowerment, knitting and crafts, understanding the impact of poverty and raising children with disabilities.
- Considerations for future matches - Debbie has just ended her volunteering at Church on a Thursday, she is happy to be contacted for supports on a Thursday as well as weekends.